Project Manager Resume

project management
quality assurance/quality control
web development, particularly AJAX, SQL, ASP, Flash, Visual Basic, DHTML, CSS
point of sales (POS) systems
telecom
promotional writing
technical writing
train the trainer seminars
development of training materials for staff

2002 - Present

Microsoft & Contract
Web Development

Microsoft Business Solutions / Globescope Communications
Flash Development
•Developed a demonstration CD-ROM which showcases their Retail Management System (POS) software. This was basically a self-running demo CD written in HTML, Flash, Actionscript and Javascript. This project was done on a zero-tolerance timeline; Microsoft passed out 40,000 copies of the CD-ROM at a trade show less than one week after development was completed.

Technical Writing, Web Development
•Frequent contributor to the Microsoft Business Solutions website writing articles and case studies of MBS-RMS installed implementations, and assisting Microsoft Certified Partners by running the development and deployment of their Microsoft Certified Partner web sites.

Walt Disney Corporation
Project Management
•Managed the conversion of all SDLC systems to TCP/IP over VSAT.

Client Web Development
Web Development
•Managed multimedia websites for a handful of clients and doing development for the Internet in AJAX, ASP and SQL Server, including social networking websites with thousands of regular users.

Cryptek Secure Communications
Project Management
•Prepared project documentation (proposals, SOWs, etc.) and data deliverables (CDRLs).

•Performed resource-levelling and schedule crashing to expedite project deliverables.

•Generated ongoing earned value analysis of programs.

•Ran risk assessment and mitigation strategies for contracts.

•Generated demonstration/presentation materials and delivered presentations at client site (USPACOM).

•Worked with Product Management team to improve products and streamline production in accordance with client requirements.


WebWorld Technologies
Project Management, Search Engine Optimization
•Supported clients in the areas of Project Management and Performance-Based Management. Responsible for the product support for Arlington Economic Development online initiatives.

•Project Manager for installations at the U.S. State Department. Ran the full life cycle development for several online portal sites for the State Department’s Bureau of Education and Cultural Affairs.

1998 - 2002

The Walt Disney Company
Senior Project Manager

•Managed hardware and software rollouts to 950 Disney Store retail locations, including all Retail Point of Sale systems, all store back office systems, all store intranet communication systems (EARS) and all stand-alone store kiosk systems. This represents the management of over $2 million in hardware assets, and another $2.5 million in software licensing and custom development.

•Ran the production of all support documentation and end user documentation for all retail and store management systems.

•Managed the rollout of corporate office systems including desktop systems for 1,600 users.

•Oversaw the development of Knowledge Base and other internal applications, including a Data Warehousing system and Inventory Control systems running on IBM AS/400s under Island Pacific software.

•Directed the development and deployment of Disney Cast Member Intranet sites including automated HR applications, Time and Attendance systems and other internal applications. This system support over 35,000 Disney staff worldwide.

•Served as an executive member of Disneys Y2K disaster recovery team. As such, he was one of 14 people worldwide granted all-access privileges to all Disney facilities and subsidiary facilities.


5/2001 - 3/2002

InnTechnology
Director, Research & Development

•Managed the development of new products for the hospitality industry, including hardware, software and embedded firmware. Notable projects developed or in development (patented and patent pending):

• InnRoom office printer/fax/copier devices custom developed and installed in 3,000 business-class hotel rooms at the Venetian Hotel in Las Vegas.

• Cordless hotel door locks that communicated via 802.11 and Ethernet to the servers and via Bluetooth to PDA's and other portable devices to facilitated automated hotel check-in.

• Generator/battery charger imbedded into an automatic door closer to provide power to the hardware embedded in the hotels doors (networked door locks, environmental sensors, emergency exit lights and "do not disturb" indicator systems.)

• Networked climate control systems utilizing multiple room sensors and intelligence from the hotel property management system.



8/1997 - 3/1998

State of California / CalPX and ISO
Quality Assurance

•Represented the State of California in the vendor acceptance process.

•Ran the entire testing/quality assurance line for all custom software and COTS applications from SAP and PeopleSoft, including multi-location (LA and Sacramento) failover testing.

•Conducted vendor evaluations and developed custom Change Management methodologies.

•Responsible for the final signoff on $280 million in hardware and software to regulate and mitigate the online auction process and the control of the entire California power grid.


1/1995 - 9/1997

The Software Works!
Project Manager

•Ran the complete life cycle of deployment of TSWs back office, corporate office and POS software for Mobil Oils On The Run franchise, and Texaco's Star Mart franchise.

•Supervised all hardware and software delivery and installation and user training for over 1200 retail operations.

•Delivered training seminars to corporate executives, franchise holders and investors.



10/1993 - 2/1995

Addtel Communications
Director of Quality Control

•Oversaw all aspects of Quality Assurance for this long-distance telephone company, including the support call center to ensure that high-quality telephone service was established and maintained to approximately 3,000 businesses at a rate of over 12 million minutes per month.

•Maintained relationships with long distance service providers and local exchange carriers (Pacific Bell and GTE) and used automated mainframe and PC-based systems to track down problems and irregularities in the delivery of phone service and the resultant billings.

•Oversaw the initial and continued training of all sales, administrative and technical staff of the company and supervised the development of training programs all company staff.